FAQ

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Q: Are you manufacturer or trading company?

A: We have over 10 years of professional experience as a manufacturer.

Q: What are your prices?

A: As the products are customized, please let me know your specifications and order quantity. We will quote you a competitive price.

Q: My order quantity is small, can you provide?

A: No MOQ, 1 piece of sample is accepted. No matter how many you want, we will service you nice and quickly.

Q: Can the products be made with our logo or brand?

A: Yes, of course. We are OEM supplier for years and professional to make. But you need to give us the authorization if it is necessary.

Q: What is the lead time?

A: For samples, the lead time is about 2~7 days. For mass production, the lead time is 10~30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. It's according to your specification and order quantity.

Q: How to make the payment?

A: we usually accept the payment by T/T, western union and other payment ways.

Q: Loading port?

A: Ningbo, Shanghai, Shenzhen, Guangzhou...no problems for us, as you need

Q: What is the product warranty?

A: From the date of delivery within 12-month, the user in normal conditions, with the products quality issues caused by mechanical failure or damage, our factory is responsible for maintenance.

Q: How about the shipping fees?

A: The shipping cost depends on the way you choose to get the goods. Usually shipping by express, by air and by sea. Express is normally the most quickest but also most expensive way. It's the usual way for samples. By sea is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Or you can use your own shipping agent. Please contact us for further information.